FRESMART ECOMMERCE APP
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At FRESMART the security of our customers’ personal and transactional data is a top priority for our team and our partners. We take a secure by design approach so that security thinking is at the heart of everything we do. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our other apps, portals, website, https://fresmart.net, and other sites we own and operate.
It includes data protection and intellectual property laws, law no. 15/14 of 31 July and law no. 22/11 – protection of personal data.
This policy is effective as of 1 August 2024
1. Information We Collect
Information we collect includes both information you knowingly and actively provide to us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Please take note that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individuals.
1.1. Log Data
When you use our apps or visit our websites, our servers may automatically log the standard data provided by your device and web browser. It may include your device’s Internet Protocol (IP) address, your device type and version, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
1.2. Personal Information
We may ask for personal information which may include one or more of the following:
- Full name
- National Identification number (NIF) for verification
- Phone number
- Business details
1.2.1. Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you through our apps, websites and partners.
We may collect personal information from you when you do any of the following on our apps or website:
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- to enable you to access and use our applications, websites, and partner programs
- to provide you with access to our affiliate offers in relation to your business data and requirements
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
1.2.2. Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- a parent, subsidiary, or affiliate of our company
- third party service providers for the purpose of enabling them to provide their services, for example, financial institutes, insurance institutes, hardware providers, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- sponsors or promoters of any competition or promotion we run
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you to collect and process data
1.2.3. Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
Our websites create unique 14-character passwords that are only created after an automatic token is inserted to increase overall security strength, ensuring the security of your own information within the bounds of our services.
1.2.4. Secure Login
Login requires 2 pieces of information; your email and password, access is restricted to one device. This is designed to stop unauthorized access to your account.
We will also occasionally re-authenticate your login to ensure the website and management app is being used by the customer. It is not possible for an attacker to continually try to login, as this will lock the attacker out – this prevents brute force attacks.
1.2.5. How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
1.2.6. International Transfers of Personal Information
The personal information we collect is stored and/or processed where we, our partners, affiliates, and third-party providers maintain servers. Please be aware that the locations in which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:
- we will perform those transfers in accordance with the requirements of applicable law;
- we will protect the transferred personal information in accordance with this privacy policy.
1.2.7. Your Rights and Controlling Your Personal Information
You retain the right to withhold personal information from us, with the understanding that your experience of our applications and website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt out of communications. Please be aware we may need to request specific information from you to help confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
1.3. Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
1.4. Location Data
Location access is required to map and locate the delivery address, and to monitor your order status in real-time. Furthermore, the app requires the “use precise location” permission while in use. This ensures accurate tracking and timely delivery of your orders.
Enabling the “use precise location” feature is optional. If this feature is turned off, real-time tracking will be unavailable, and you will only receive notifications when the delivery driver updates the order status. Your location data is used solely for order tracking and delivery purposes and will not be shared with third parties without your consent, except as necessary to fulfill your order and comply with legal obligations.
2. Use of cookies
Our websites use cookies, pixels and tags (collectively cookies).
A cookie is a small text file that we store on your computer’s hard drive if you agree. These cookies may store a unique identifier that represents your use of our Site.
By continuing to browse our sites, you are agreeing to our use of cookies.
We use the following cookies:
- Session cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site.
- Anonymous analytics cookies. These allow us to recognise and count the number of visitors to our Site and to see how visitors move around the Site when they are using it as well as the kinds of devices and browsers being used. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
- Third party cookies. First-party cookies are the cookies that we set for Fresmart.ao; third-party cookies are cookies on Fresmart.ao that originate from different domains. We use these for further analytics and to help us understand how online advertising leads to usage of our Site.
2.1. Blocking cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of the Site.
3. Data Encryption
We take every opportunity to encrypt your data whether that is in our database, website or in your app and the communication between them. We take additional measures to prevent snooping on communications between the app and our servers and we never store your password as plain text, it is always encrypted with the latest methods.
4. 24/7 Monitoring
We constantly monitor for suspicious activity to keep your account safe, and we use limits and rules to protect against fraudulent use of your account. Plus, you get real-time notifications about your account usage so if there’s any activity you don’t recognise you can get in touch with us.
5. GDPR compliant
We comply with the General Data Protection Regulation 2011 which governs how we collect and process your personal data. More information can be found in our Privacy Policy.
6. Limits of Our Policy
Our sites may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
7. Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here on the same link by which you are accessing this privacy policy.
If required by law, we will obtain your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
8. Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Customer Support: apoio.cliente@fresmart.net
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FRESMART DRIVER APP
At FRESMART the security of our customers’ personal and transactional data is a top priority for our team and our partners. We take a secure by design approach so that security thinking is at the heart of everything we do. It is our policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including across our other apps, portals, website, https://fresmart.net, and other sites we own and operate.
It includes data protection and intellectual property laws, law no. 15/14 of 31 July and law no. 22/11 – protection of personal data.
This policy is effective as of 1 August 2024
1. Information We Collect
Information we collect includes both information you knowingly and actively provide to us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services.
Please take note that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individuals.
1.1. Log Data
When you use our apps or visit our websites, our servers may automatically log the standard data provided by your device and web browser. It may include your device’s Internet Protocol (IP) address, your device type and version, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, other details about your visit, and technical details that occur in conjunction with any errors you may encounter.
1.2. Personal Information
We may ask for personal information which may include one or more of the following:
- Full name
- National Identification number (NIF) for verification
- Phone number
- Business details
1.2.1. Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you through our apps, websites and partners.
We may collect personal information from you when you do any of the following on our apps or website:
- Use a mobile device or web browser to access our content
- Contact us via email, social media, or on any similar technologies
- When you mention us on social media
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
- to enable you to access and use our applications, websites, and partner programs
- to provide you with access to our affiliate offers in relation to your business data and requirements
Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.
1.2.2. Disclosure of Personal Information to Third Parties
We may disclose personal information to:
- a parent, subsidiary, or affiliate of our company
- third party service providers for the purpose of enabling them to provide their services, for example, financial institutes, insurance institutes, hardware providers, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms
- our employees, contractors, and/or related entities
- our existing or potential agents or business partners
- sponsors or promoters of any competition or promotion we run
- courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
- third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you to collect and process data
1.2.3. Security of Your Personal Information
When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.
Our websites create unique 14-character passwords that are only created after an automatic token is inserted to increase overall security strength, ensuring the security of your own information within the bounds of our services.
1.2.4. Secure Login
Login requires 2 pieces of information; your email and password, access is restricted to one device. This is designed to stop unauthorized access to your account.
We will also occasionally re-authenticate your login to ensure the website and management app is being used by the customer. It is not possible for an attacker to continually try to login, as this will lock the attacker out – this prevents brute force attacks.
1.2.5. How Long We Keep Your Personal Information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
1.2.6. International Transfers of Personal Information
The personal information we collect is stored and/or processed where we, our partners, affiliates, and third-party providers maintain servers. Please be aware that the locations in which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:
- we will perform those transfers in accordance with the requirements of applicable law;
- we will protect the transferred personal information in accordance with this privacy policy.
1.2.7. Your Rights and Controlling Your Personal Information
You retain the right to withhold personal information from us, with the understanding that your experience of our applications and website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.
If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt out of communications. Please be aware we may need to request specific information from you to help confirm your identity.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
1.3. Children’s Privacy
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
1.4. Location Data
To monitor order status in real-time, the app requires location access and the “use precise location” permission while in use. This ensures accurate tracking and timely delivery of customer orders.
For the Driver App, enabling the “use precise location” feature is compulsory. This allows us to provide accurate real-time tracking and delivery updates to the customer as well as for support purposes. Your location data is used solely for order tracking and delivery purposes and will not be shared with third parties without your consent, except as necessary to fulfill your order and comply with legal obligations.
2. Use of cookies
Our websites use cookies, pixels and tags (collectively cookies).
A cookie is a small text file that we store on your computer’s hard drive if you agree. These cookies may store a unique identifier that represents your use of our Site.
By continuing to browse our sites, you are agreeing to our use of cookies.
We use the following cookies:
- Session cookies. These are cookies that are required for the operation of the Site. They include, for example, cookies that enable you to log into secure areas of the Site.
- Anonymous analytics cookies. These allow us to recognise and count the number of visitors to our Site and to see how visitors move around the Site when they are using it as well as the kinds of devices and browsers being used. This helps us to improve the way our Site works, for example, by ensuring that users are finding what they are looking for easily.
- Third party cookies. First-party cookies are the cookies that we set for Fresmart.ao; third-party cookies are cookies on Fresmart.ao that originate from different domains. We use these for further analytics and to help us understand how online advertising leads to usage of our Site.
2.1. Blocking cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of the Site.
3. Data Encryption
We take every opportunity to encrypt your data whether that is in our database, website or in your app and the communication between them. We take additional measures to prevent snooping on communications between the app and our servers and we never store your password as plain text, it is always encrypted with the latest methods.
4. 24/7 Monitoring
We constantly monitor for suspicious activity to keep your account safe, and we use limits and rules to protect against fraudulent use of your account. Plus, you get real-time notifications about your account usage so if there’s any activity you don’t recognise you can get in touch with us.
5. GDPR compliant
We comply with the General Data Protection Regulation 2011 which governs how we collect and process your personal data. More information can be found in our Privacy Policy.
6. Limits of Our Policy
Our sites may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
7. Changes to This Policy
At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here on the same link by which you are accessing this privacy policy.
If required by law, we will obtain your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
8. Contact Us
For any questions or concerns regarding your privacy, you may contact us using the following details:
Customer Support: apoio.cliente@fresmart.net
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